Support

Need help with ReelShelf? We're here.

Common questions

How do I add a title?
Open Search, find the movie or series, and tap to add it to your library.

Where can I watch a title?
Open a title's details to see the streaming services that currently carry it. Availability depends on your region and can change.

How are recommendations generated?
They're based on the titles in your library and refresh as your shelf grows. Give feedback to tune them.

What's free, and what does ReelShelf Pro add?
Free includes up to 50 titles, up to three picks per recommendation row, streaming availability, the in-app calendar, release alerts, and public or private read-only shelf sharing. Pro adds an unlimited library, the full recommendation feed, AI news summaries, and the ability to create collaborative lists. Available AI summaries appear online in Updates; headlines remain free.

Do friends need Pro to edit a shared list?
Only the list owner needs Pro; invited editors don't. Members can add and remove titles without changing anyone's personal library. Editing and new invitations pause if the owner's Pro subscription ends, but existing members can still view the list.

Is there a free trial?
Pro is available monthly or yearly. Free trials are available to eligible subscribers; current prices and trial terms appear before purchase. Subscriptions renew automatically unless canceled in your Apple account settings.

How do I manage or cancel my ReelShelf Pro subscription?
Subscriptions are billed by Apple. Manage or cancel in iOS Settings → your name → Subscriptions. If you bought Pro on another device, tap Restore purchase on the paywall.

How do I delete my account and data?
In the app: Profile → Account → Delete Account. Deletion is immediate and removes all your data. Alternatively, email support@reelshelf.uk and we'll delete it within 30 days.

My data isn't syncing.
Confirm you're signed in with the same Apple ID and have a network connection. If it persists, contact support.

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